Efficient supermarket has been given a warm heart
REWE has a successful and efficient store formula. However, the stores are perceived as functional and cold by its customers. REWE wanted to add emotion to its brand in order to enhance the connection with its customers and strengthen the overall customer experience. But it also wanted to remain true to the principle of easy shopping. In addition, REWE wanted to improve the fresh experience and give regional and sustainable products a more prominent place in the store.
REWE Group is a listed company and of Europe's largest retail and tourism groups. REWE Group operates 15,000 stores, including REWE and BILLA supermarkets, the discounter Penny and health and beauty retail chain BIPA. With more than 3,300 stores, REWE is the second largest supermarket chain in Germany.
higher customer satisfaction
higher turnover due to an increase in supermarket purchases
growth in fresh, regional and sustainable products
The bakery is the gateway to the fresh square, which is an inviting seating area where you can sample freshly baked items. A grid of 'streets' around the market provide a clear and easy shopping experience. The product groups dairy and soft drinks guide the customer through the store.
The design of the store is subdued, based on the principle 'less is more', This leaves room to put the spotlight on the products and the people of REWE. By applying real and pure materials, the emotional look of the store is enhanced while communicating that everything is 'truly pure and fresh’.
Specific product categories have been emphasised, such as regional products, oil and vinegar, champagne and REWE's sustainable range. For this purpose, we used stronger in-store communication and a richer use of materials to attract attention in a natural way. The result? A clear increase in turnover in these product groups.